Lo-line Package
Mattress thickness:
Aurora approx 15cm
Alba approx 10cmMattress dimensions
Single: 92cm x 193cm - 25kg
King Single: 107cm x 203cm - 30kg
Double: 137cm x 193cm - 35kg
Queen: 153cm x 203cm - 40kg
King: 183cm x 203cm - 55kg
Super King: 203cm x 203cm (note this is a split mattress ie. 2 mattresses side by side) - Each mattress 30kg
Custom: Please contact us for a quote
Please note mattress dimensions may vary by a few centimeters due to the natural variations of 100% natural materials.
Your mattress is made to order and will generally take up to 10-15 working days to complete. Custom sizes may take additional time.
Guarantee & Product Care
All Organic Latex mattresses come with a 10 year manufacturers guarantee.
The Natural Bedding Company guarantee covers the following:
- Manufacturing defect
- Material defect
The Natural Bedding Company guarantee does not cover the following:
- Body imprint in mattress. A body imprint of up to 30mm is considered normal and not a defect.
- Dipping, sagging or an uneven feel in a mattress as a result of a frame with posture slats or any slat system that has not been produced by TNBC.
- Mould
- A mattress that is found by TNBC to be in a stained or unsanitary condition.
- A mattress that is not to your liking such as being too firm or too soft.
- Normal wear and tear.
- Damage caused by mishandling.
- Picking up/ collecting or delivering any returned goods under warranty. Charges will apply for this service as per consumer law.
Mattress damage caused by one or more of the following is also not covered:
- Defective metal or timber slats
- A base that does not provide adequate support
- A base in which slats are more than 10cm apart
- A base that does not provide a flat even support
- Use of the mattress for anything other than what it is intended.
To prevent mould from occurring on covers and padding materials, it is the customer’s responsibility to turn the mattress over regularly and ensure adequate aeration. The top of these mattresses are self-airing, however it is necessary to feel the underside of the mattress often to check for dampness. If dampness is felt, air your mattress in direct sunlight, or dry off thoroughly with a fan or blow dryer. We recommend open slatted bed bases such as a Natural Bedding Co bed frame.
This mattress features a removable and washable cover. The cover must ONLY be washed in cool water and line dried, DO NOT put in a tumble dryer. Ensure care is taken when putting the cover back on the mattress to avoid tearing the shell. If the mattress becomes soiled or mouldy and you wish to wash the cover please email support@naturalbedding.com.au for instructions on how best to treat your mattress, instructions on putting the cover back on can be found on our Product Care page.
Please be aware that the use of a bedframe with posture slats or any slat system that has not been produced by TNBC may cause the mattress to differ in feel to that which is on display in our showrooms. Posture slats specifically may cause the mattress to feel softer and eventually lead to dipping and sagging due to a lack of adequate support being provided.
Our warehouse team do their best to check every item prior to shipment, however if a product has slipped through the cracks and you receive something that contains a fault please reach out to us so we can rectify this for you.
Tasmanian Oak
(All furniture)
The untreated Tasmanian Oak used in our furniture has been sustainably harvested from regrowth forest and holds the Responsible Wood PEFC certification. Once logged the timber is taken to a local sawmill to be cut into various sizes with the aim of maximising recovery from the log and reducing wastage. The timber is then stacked and allowed to dry naturally. Once the moisture content reduces to a suitable level (which takes many months), the stacks are then transferred to drying kilns. There are no chemical or treatments used throughout these processes, the correct drying of timber is the most critical part of the production process both for efficient recovery and quality control.
Untreated Radiata Pine
(Lo-line only)
The pine we use is select grade untreated radiata pine from New Zealand. This pine has not been treated with formaldehyde or other chemicals like structural pine is. Instead, it is simply kiln-dried, similar to the Tasmanian Oak, which kills any pests or microbes and gives it its strength.
Livos Stains
(Used on all furniture except for Lo-line)
For our Tasmanian Oak furniture we use plant based, non toxic wood oil stains. The clear stain choice has no pigment, it is a transparent, gloss, water resistant, open pored finish that simply highlights the natural colour of the wood. The other stain choices will add a layer of tint over the timber without disgusing the natural features of the wood. These stains produce a protective surface film but there are no chemical agent added to protect the wood from spills or stains. The waxy satin finish coat will however prevent water from penetrating the timber.
Shipping
We can deliver within the Sydney metropolitan region from Monday to Friday between 8:30am - 3:30pm and this includes assembly (we need a clear and safe space for this). Unfortunately, we can’t move or get rid of your old furniture for you. For most other locations in Australia** we can organise delivery with a courier or freight company – there is no set cost as it depends on size and weight, as well as where you live. These couriers will require assistance when your furniture and/or mattress arrives.
** Due to handling and previous issues with product damage some of our furniture pieces cannot be shipped Australia wide, please contact us for more information.
To check freight charges for your location before placing an order, use the estimate shipping tool at checkout, or feel free to contact us. Depending on the item/s and the delivery location, in some circumstances unusually high freight charges may be incurred. If you want to organise pickup from a depot in a major city this can significantly reduce freight costs.
Returns and Exchanges
We do not offer change of mind returns or exchanges on our furniture pieces as they are produced on a made to order basis. If there is an issue with a faulty item, we will repair or replace it.
Items that are purchased during a sale, custom made, ordered in specially for you or at a discounted price, are not able to be returned or exchanged unless faulty. All mattresses, toppers and furniture are not returnable or exchangeable unless faulty.
