We have recently updated our terms and conditions when it comes to returning and exchanging products so please read the below answers carefully and contact us if you have any further questions via email to firstname.lastname@example.org.
The Natural Bedding Company does not offer refunds and if there is an issue with a faulty item we will repair or replace it.
Please choose carefully when making your purchase as you will only be eligible for a store credit or exchange should you meet the criteria below.
Mattresses, overlays, pillows, and furniture - we are unable to accept returns or exchanges on these products due to hygiene reasons.
The only products in our range that may be returned for a store credit or exchanged are bedding accessories which must meet the below criteria to be eligible.
If you wish to cancel your order before it’s been packaged and dispatched, we will offer a store credit to the same value as the purchase price. But you’ll need to act fast! Call our Customer Service team on 1300 991 255 as soon as possible to cancel your order.
If you wish to cancel your order of a mattress or piece of furniture this will need to be done prior to production starting. Once the item/s production is underway orders are unable to be changed or cancelled. Where the cancellation meets this criteria, we will offer a store credit to the same value as the purchase price. But you’ll need to act fast! Call our Customer Service team on 1300 991 255 as soon as possible to cancel your order.
If we’ve already dispatched your order and you decide to cancel or change your mind on the items, you must return the item/s to our Sydney Warehouse within 14 days of receiving the items, in unused condition for a store credit or exchange. You will be responsible for the return shipping cost. Please note that we do not accept the return of pillows even if they are unused. All other items must be returned in their full original packaging and once these goods have been received at our Warehouse in unused and good order, we will issue a store credit for the original item value, less all shipping + handling costs ($20). Contact us here to organise your return.
As all of our mattresses and furniture items are custom built and made to order, once manufacturing has begun it is not possible to cancel or change your mind. Call our Customer Service team on 1300 991 255 as soon as possible to find out the status of your order.