Refund & Exchanges

We have recently updated our terms and conditions when it comes to returning and exchanging products so please read the below answers carefully and contact us if you have any further questions via email to info@naturalbedding.com.au. 

The Natural Bedding Company does not offer refunds and if there is an issue with a faulty item we will repair or replace it. 

Please choose carefully when making your purchase as you will only be eligible for a store credit or exchange should you meet the criteria below.  

Can I return my items after receiving them?

Mattresses, overlays, pillows, and furniture - we are unable to accept returns or exchanges on these products due to hygiene reasons.

The only products in our range that may be returned for a store credit or exchanged are bedding accessories which must meet the below criteria to be eligible. 

Please note that we’re unable to issue refunds for change-of-mind returns. Provided you have not used your item/s or removed the packaging, a store credit or exchange may be issued. Simply email our team to notify them of your change of mind. We’ll be in touch with you as soon as possible to start the process. If your change-of-mind return is approved, you will need to return the item/s to our Sydney Warehouse in original packaging at your own cost.

You must return a product within 14 days of receiving the item/s, in unused condition with all original packaging to our warehouse, for a store credit or exchange. The cost of shipping for returned goods and replacement goods must be covered by the customer. We suggest you use registered mail to ensure the goods reach us safely. The returned goods must be received by our team before replacement goods can be dispatched.

Items that are purchased at a discounted price, or are custom made, are not eligible to be returned or exchanged. 

 

Can I cancel my order before it has been dispatched or produced?

Bedding accessories and pillows

If you wish to cancel your order before it’s been packaged and dispatched, we will offer a store credit to the same value as the purchase price. But you’ll need to act fast! Call our Customer Service team on 1300 991 255 as soon as possible to cancel your order.

Mattresses & Furniture

If you wish to cancel your order of a mattress or piece of furniture this will need to be done prior to production starting. Once the item/s production is underway orders are unable to be changed or cancelled. Where the cancellation meets this criteria, we will offer a store credit to the same value as the purchase price. But you’ll need to act fast! Call our Customer Service team on 1300 991 255 as soon as possible to cancel your order.

Can I cancel my order after it has been dispatched or manufactured?

Bedding accessories and pillows

If we’ve already dispatched your order and you decide to cancel or change your mind on the items, you must return the item/s to our Sydney Warehouse within 14 days of receiving the items, in unused condition for a store credit or exchange. You will be responsible for the return shipping cost. Please note that we do not accept the return of pillows even if they are unused. All other items must be returned in their full original packaging and once these goods have been received at our Warehouse in unused and good order, we will issue a store credit for the original item value, less all shipping + handling costs ($20). Contact us here to organise your return.

Mattresses & Furniture

As all of our mattresses and furniture items are custom built and made to order, once manufacturing has begun it is not possible to cancel or change your mind. Call our Customer Service team on 1300 991 255 as soon as possible to find out the status of your order.

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