Frequently Asked Questions


How do I shop for a mattress online?

We understand shopping online can be a stressful task, so to make things easier, our knowledgeable staff are available to answer any questions you may have over on our Contact Us page. 

With so much information out there, and conflicting answers that only leave consumers more confused, we’ve come up with some easy to use tools to help you curate the bedroom package of your dreams.

Our mattress descriptions and specifications have been developed to make this experience as seamless as possible. Combined with our handy firm-to-plush scale, listed on each of our mattress product pages, we hope to help our customers navigate through this journey with ease. 

We’ve used 38 years of customer feedback as well as our stringent product testing to create this scale. Although, it is important to note that feel is very subjective and there are many factors to consider when choosing the right product for you. We always encourage our customers to come in-store or head to one of our stockists to try-before-you-buy when possible.   

What are VOCs?

Many mattresses on the market are made from synthetic foams, usually polyurethane or memory foam, and have a polyester or nylon cover. One thing to be aware of when purchasing a mattress made from these materials is the level of off-gassing of VOCs. Synthetic materials tend to emit higher levels of VOCs and may also use toxic glues & flame retardants during production.

Volatile Organic Compounds (VOCs) are carbon-based compounds used in the manufacturing process of a product. These chemicals evaporate at room temperature and combine with other molecules in the atmosphere, causing the VOCs to break down and create new compounds – this is what is responsible for the smell of fresh paint, a new car or new furniture. And, while some of these new compounds may be harmless, many are not.

Exposure to these chemicals has even been linked to endocrine (hormone) disruption, cancer, respiratory illness and reduced motor function, as well as hindering brain development. Confronting the reality of the harmful irritants your family may have been unknowingly exposed to is an important first step in making positive changes. 

Rest assured, The Natural Bedding Company uses all-natural materials for each component of their products.

What should I expect in the production process of my order?

All TNBC products are handcrafted in our Marrickville, Sydney, factory by our dedicated and like-minded team. Our team pride themselves on high-quality craftsmanship and efficiency. 

Our mattresses take around up to 10 business days to produce once ordered, and at the moment our woodwork takes around up to 12 weeks to complete depending on order volume at the time of purchase. This is due to the intensive sanding, staining, and high-quality joinery processes that is involved in hand crafting our woodwork furniture. We don’t cut corners, only mattress and furniture materials!

We carry stock of our accessories, but all furniture and mattress items are made-to-order to ensure you receive a truly special, all-natural product to last years and beyond.

Where can I try your products?

Sydney Showroom

The Natural Bedding Company

122 Percival Rd, Stanmore

(02) 9569 4834


Gold Coast Showroom

The Natural Bedding Company

4/98 Spencer Rd, Carrara

(07) 5627 0171


Southwood Home, Melbourne

329 Napier St, Fitzroy

(03) 9417 6761


Teros, Tasmania 

117 Elizabeth St, Hobart

(03) 6292 0555

I’m confused about sizing. What size are your beds?

All of our beds are manufactured based on “standard” Australian bed sizes. With the introduction of European sizes to the Australian market, we now offer our single and double beds in two sizes. 

Our sizes are as follows; 

Single: 92cm x 193cm (also available at 92 x 188cm)

King Single: 107cm x 203cm

Double: 137cm x 193cm (also available at 137 x 188cm)

Queen: 153cm x 203cm

King: 183cm x 203cm

Super King: 203cm x 203cm (note this is a split mattress ie. 2 mattresses side by side)

The height will vary depending on which mattress you choose. 

We are able to customise the sizing of our made-to-order mattresses and frames, for an additional charge. Just let our helpful team know what size you need and we will see if it’s possible!

If you are still feeling a little confused, please reach out to our friendly staff with your desired measurements so we can assist you. 

I need help with my existing order or my TNBC product.

For all general enquiries & order updates, please contact your nearest showroom. You can find our contact & location details here.

For all support related enquiries, if you are needing some assistance with a faulty, incorrect or damaged product, or if you are struggling with environmental issues such as mould, please email us at and we will do our best to assist. 

Allergies and Sensitivities

Do I have to worry about dust mites in latex or coir?
Why all the talk of mould?
I’m sensitive to chemicals and a number of products, how do I know I won’t react to your mattresses?
Can a person with a latex allergy or smell sensitivity sleep on a latex mattress?
What should I look for when searching for a low-tox mattress?

Shipping and Returns

Do you accept returns/can I cancel my order?
Do you offer a sleep-on-it guarantee or trial period, where I can try my new mattress then return it if I don't like it?
Where do you ship?
How much is shipping?
How long does shipping take?
Can I collect my order?

Payment Options

Do I need to pay for my order upfront and in full?
Do you offer laybys?
What payment options are available in store and online?

Product Care

How do I care for my mattress?
How do I care for my furniture?
How do I care for my accessories?
What kind of warranty do you offer on your products?
Something is wrong with my product, help!
I’ve found mould on my mattress - what should I do?

Didn't quite find what you are looking for?

Feel free to contact our team for further assistance.

1300 991 255