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When you receive your new natural products, the care instructions will be included, however, we know sometimes things can get lost. We have included some product care information below but you can also head to the product page or send an email to support@naturalbedding.com.au, if you need any further information on how to best look after your new purchase!

Mattresses/Toppers

All Latex Mattresses

(Aurora, Artemis, Alba, Luna, Dreamer, Cloud 9, Cloud 7, Sovereign Rest, Deluxe & Supreme)

DO NOT

• Do not cut the ties of this mattress, unzip the cover, or remove any stitching. An exception is made for the Aurora and Alba mattresses, please see below for further instruction
• This fabric cannot be washed. An exception is made for the Aurora and Alba mattresses, please see below for further instruction
• Do not leave this mattress folded for an extended period of time
• Do not put weight on this mattress when it’s folded
• Do not expose bare latex to sunlight or air

Aurora and Alba mattresses ONLY - DO NOT unzip any other TNBC mattress

These covers are able to be machine washed on a low, cold setting. Use a natural, mild detergent and line-dry. The process of putting the cover back on can be tricky so please email us at support@naturalbedding.com.au if you require assistance with this.

How to put cover back on:

1. After washing or removing the cover, open the zip in the centre and turn the cover inside out
2. Place the cover with the zip facing down on the floor
3. Place the latex insert on top of the cover, ensuring all corners are evenly lined up
4. Pull two corners of the latex towards each other until the corners meet in the middle
5. Lift the cover from underneath the latex with one hand, while inserting the latex gently into the corner of the cover
6. Turn the cover the right way out until the latex insert returns to its original position, flat on the floor.
7. The corners of the latex insert should now be inside the cover
8. Repeat steps 4-7 with the opposite corners

All Organic Latex mattresses come with a 10-year manufacturer's guarantee.

 

Toppers

(Wool & Latex/Latex Only)

DO

• Sleep on both sides of your topper
• Turn your topper regularly
• Use a slatted bed frame with adequate airflow
• Check your topper for any dampness
• Use a mattress protector

DO NOT

• Do not cut the ties of this topper, unzip the cover, or remove any stitching. An exception is made for the latex only topper, please see below for further instruction
• This fabric cannot be washed. An exception is made for the pure latex topper, please see below for further instruction
• Do not leave this topper folded for an extended period of time
• Do not put weight on this topper when it’s folded

The wool & latex toppers will pack down over time. If a body imprint is left in the mattress, roll it up each day until the wool has packed down evenly.

Latex topper only - DO NOT unzip wool & latex topper

These covers are able to be machine washed on a cold low setting. Use a natural, mild detergent and line-dry. The process of putting the cover back on can be tricky so please email us at support@naturalbedding.com.au if you require assistance with this. Please follow the instructions above for placing this cover back on as it is the same processes as for mattresses.

All Organic Latex and Organic Latex & Wool toppers come with a 5-year manufacturer's guarantee.

 

Bassinet & Cot Mattresses

DO

• Sleep on both sides of your mattress
• Turn your mattress regularly
• Use a slatted bed frame with adequate airflow
• Check your mattress for any dampness Use a mattress protector

DO NOT

• Do not cut the ties of this mattress, unzip the cover, or remove any stitching
• This fabric cannot be washed
• Do not fold this mattress

All Bassinet & Cot mattresses come with a 5-year manufacturer's guarantee.

 

For care of our hand-made furniture, you may wipe it down with a slightly damp cloth to remove dust or any spills.

 

Do not use furniture sprays or any harsh chemicals to clean, as this may affect the colour of the timber

 

Here is a product that is safe to use with the stain: https://www.livos.com.au/products/product/trena-ph-neutral-cleaner-556.

The assembly instructions will be included with your base, for any product care or assembly questions please email support@naturalbedding.com.au.