· Carbon Offset
CarbonClick's carbon offsets help neutralise the carbon emissions from your purchase. Your contribution helps fund forest restoration, tree planting, and renewable energy projects that fight climate change. All it takes is a single click at the checkout
Shipping
We can deliver our latex mattresses within the Sydney metropolitan region from Monday to Friday between 8:30am - 3:30pm and this includes assembly (we need a clear and safe space for this). Unfortunately, we can’t move or get rid of your old mattress for you. For most other locations in Australia we can organise delivery with a courier or freight company – there is no set cost as it depends on size and weight, as well as where you live. These couriers will require assistance when your mattress and/or furniture arrives.
To check freight charges for your location before placing an order, use the estimate shipping tool at checkout, or feel free to contact us. Depending on the item/s and the delivery location, in some circumstances unusually high freight charges may be incurred. If you want to organise pickup from a depot in a major city this can significantly reduce freight costs.
Returns and Exchanges
We do not offer change of mind returns or exchanges on our mattresses as they are produced on a made to order basis. If there is an issue with a faulty item, we will repair or replace it.
Items that are purchased during a sale, custom made, ordered in specially for you or at a discounted price, are not able to be returned or exchanged unless faulty. All mattresses, toppers and furniture are not returnable or exchangeable unless faulty
