We are happy to post to you a bag of our mattress material samples or our timber bed frame wood samples - postage is $10 or you can select warehouse/showroom collection which is complementary. The timber samples contain one of each stain finish on our beautiful Tasmanian Oak timber so you can decide on the best colour for your home.
Shipping
We ship our bedding accessories and pillows from Monday to Friday, same day where possible, subject to products being in stock and available. In-stock items will be dispatched no later than 3 business days from order via Australia Post or one of our third-party courier partners. Delivery timeframes are estimated to be 3-10 days after dispatch, and tracking details will be supplied once the order has been dispatched.
From 26 June 2023 Australia Post will no longer be leaving 'sorry we missed you' cards – a change aimed to provide a better customer experience, reduce paper waste, and improve efficiency and convenience. Please ensure that you have included both a mobile number & email when placing your order so Australia Post can communicate with you if no one is home to receive your package.
Shipping rates start from $10 for standing shipping, medium + large orders/items will be charged at a higher rate. The final delivery charge for your order will be calculated at the checkout. To view the overall cost of your delivery, please add all items to your shopping cart and ensure your delivery suburb and postcode are correct.
Returns and Exchanges
We can offer a store credit or exchange on all bedding accessories except pillows & clearance items. Please note that we’re unable to issue refunds for change-of-mind returns. Provided you have not used your item or removed the packaging, simply email our team to notify them of your change of mind - contact us here to organise your return. We’ll get in touch with you as soon as possible to start the process. If your change-of-mind return is approved, you will need to return the items/s to our Sydney Warehouse in original packaging at your own cost.
You must return a product within 14 days of receiving the items, in unused condition with all original packaging to our warehouse, for a store credit or exchange. The cost of shipping for returned goods and replacement goods must be covered by the customer. We suggest you use registered mail to ensure the goods reach us safely. The returned goods must be received by our team before replacement goods can be dispatched.
Items that are purchased during a sale, custom made, ordered specially for you or at a discounted price are not able to be returned or exchanged.
If you are seeking a refund this is up to the discretion of the company, however please note that if a refund is approved it will be subject to a $20 administration fee + minimum 1.5% transaction fee, based on the payment method that was originally used.
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