Guarantee & Product Care
Please note that this item is sold “AS IS” and as such, we do not offer returns or exchanges on floor stock items. The mattress is fit for purpose - there are images included of any damage to the mattress cover from being on the showroom floor.
To prevent mould from occurring on covers and padding materials, it is the customer’s responsibility to turn the mattress over regularly and ensure adequate aeration. The top of these mattresses are self-airing, however it is necessary to feel the underside of the mattress often to check for dampness. If dampness is felt, air your mattress in direct sunlight, or dry off thoroughly with a fan or blow dryer. We recommend open slatted bed bases such as a Natural Bedding Co bed frame.
DO NOT UNZIP the cover or cut the ties, if the mattress becomes soiled or mouldy please email firstname.lastname@example.org for instructions on how best to treat your mattress.
Please be aware that the use of a bedframe with posture slats or any slat system that has not been produced by TNBC may cause the mattress to differ in feel to that which is on display in our showrooms. Posture slats specifically may cause the mattress to feel softer and eventually lead to dipping and sagging due to a lack of adequate support being provided.