An example of some of the imperfections you can expect are as follows:
Minor stitching issues - missing stitching on seams or quilting; tension issues on stitching, clumping.
Some blemishes - dirt/pen/pencil marks, dye marks. Some blemishes may lighten with one or two washes / treatments, but we cannot guarantee that all blemishes are removable. Please do follow the care instructions on the label.
Sizing may be different to standard sizing; as an example, some mattress protectors may be a looser fit on the mattress. There is an intentional shrinkage allowance, which you will notice after the first wash.
Wadding issues - may be more sparse in some areas inside the quilts.
Think of it more like the “odd bunch” or “good and ugly” fruit and veggies. By purchasing one of these seconds, you are saving it from going to landfill.
Some items require some TLC - beginner and experienced sewers may enjoy the small project of repairing an otherwise perfect Organic Cotton product.
The photos after the initial two product images are offered as a sample of imperfections and are not intended to be a comprehensive representation of each & every fault in this range of seconds. We hope they will assist you in your decision.
Sizes
Cot: 75 x 130 x15cm
Single: 92 x 193 x 35cm
King Single: 107 x 203 x 35cm
Double: 137 x 193 x 40cm
Queen: 153 x 203 x 40cm
King: 183 x 203 x 40cm
Super King: 203 x 203 x 40cm
As mentioned in the specifications, sizing may be different to standard sizing; as an example, some mattress protectors may be a looser fit on the mattress. There is an intentional shrinkage allowance, which you will notice after the first wash.Please note that all items are sold “AS IS” and as such, we do not offer returns or exchanges on these “Second” items. All items are still fit for purpose - maybe not as aesthetically or cosmetically beautiful.
These Organic Cotton protectors can be washed in cold or lukewarm water (30°) with like colours before being line dried. Use earth-friendly laundry products and do not bleach! Any stains can be spot-treated with a mild, natural solution.
For help with product care please email support@naturalbedding.com.au.
Shipping
We ship our bedding accessories and pillows from Monday to Friday, same day where possible, subject to products being in stock and available. In-stock items will be dispatched no later than 3 business days from order via Australia Post or one of our third-party courier partners. Delivery timeframes are estimated to be 3-10 days after dispatch, and tracking details will be supplied once the order has been dispatched.
From 26 June 2023 Australia Post will no longer be leaving 'sorry we missed you' cards – a change aimed to provide a better customer experience, reduce paper waste, and improve efficiency and convenience. Please ensure that you have included both a mobile number & email when placing your order so Australia Post can communicate with you if no one is home to receive your package.
Shipping rates start from $10 for standing shipping, medium + large orders/items will be charged at a higher rate. The final delivery charge for your order will be calculated at the checkout. To view the overall cost of your delivery, please add all items to your shopping cart and ensure your delivery suburb and postcode are correct.
Returns and Exchanges
We can offer a store credit or exchange on all bedding accessories except pillows & clearance items. Please note that we’re unable to issue refunds for change-of-mind returns. Provided you have not used your item or removed the packaging, simply email our team to notify them of your change of mind - contact us here to organise your return. We’ll get in touch with you as soon as possible to start the process. If your change-of-mind return is approved, you will need to return the items/s to our Sydney Warehouse in original packaging at your own cost.
You must return a product within 14 days of receiving the items, in unused condition with all original packaging to our warehouse, for a store credit or exchange. The cost of shipping for returned goods and replacement goods must be covered by the customer. We suggest you use registered mail to ensure the goods reach us safely. The returned goods must be received by our team before replacement goods can be dispatched.
Items that are purchased during a sale, custom made, ordered specially for you or at a discounted price are not able to be returned or exchanged.
If you are seeking a refund this is up to the discretion of the company, however please note that if a refund is approved it will be subject to a $20 administration fee + minimum 1.5% transaction fee, based on the payment method that was originally used.
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